Privacy policy

Welcome to Awaam App. We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, how we disclose it, and the choices you have. By using Awaam App (the “Service”), you accept the practices described in this policy.

If you have any questions about this policy, please contact us at info@awaamapp.com or visit www.awaamapp.com.

1. Information We Collect

a. Information You Provide

Name, email address, phone number, shipping address, bank/transaction details (only as required for payment), vendor documents (for merchant onboarding), profile images, and messages you send to support.

b. Automatically Collected Data

Device identifiers, IP address, OS version, app usage metrics, crash logs, and performance data.

c. Location Data

When you allow, we collect precise or approximate location to provide delivery and location-based services. You can disable location permissions anytime via your device settings.

d. Cookies & Similar Technologies

We use cookies, local storage and similar tools to improve your experience, enable security features and analytics, and serve relevant offers.

2. How We Use Your Information

To provide, operate and improve the Service (orders, payments, delivery coordination).
To communicate updates, support replies, transactional messages, and marketing (when you opt in).
To verify identity and onboard vendors (including KYC / business documents where required).
To detect and prevent fraud or abuse, and to comply with legal obligations.
For analytics and product personalization (improving recommendations, offers, and user experience).

3. When We Share Your Information

We may share information with:

Vendors & Delivery Partners: Contact and order details necessary to fulfill your orders.
Service Providers: Payment processors, analytics providers, cloud hosts and marketing platforms who act on our behalf.
Legal & Safety: If required by law or to protect the safety, rights or property of users and Awaam App.
Business Transfers: In connection with mergers, acquisitions, or sale of assets (we will notify users as required by law).

We do not sell your personal information to third parties for their independent use.

4. Cookies & Tracking

Cookies and similar technologies help us remember preferences, secure sessions, and analyze traffic. You can manage cookie preferences via your browser or device settings. For more details about the specific cookies we use, please contact info@awaamapp.com.

5. Security

We implement reasonable technical and organizational measures (encryption in transit, access controls, monitoring) to protect your data. No system is 100% secure — if a breach occurs, we will follow applicable laws and notify affected users as required.

6. Your Rights & Choices

Access & Correction: You may request access or correction of your personal data by contacting us.
Deletion: You can request deletion of your account and personal data (subject to retention for legal or business reasons).
Opt-out: You can opt out of marketing messages at any time via in-app settings or email info@awaamapp.com.
Location: You can disable location permissions in device settings to stop location collection; note this may limit delivery functionality.

7. For Vendors & Partners

Vendors provide products and services through our platform and are responsible for their listings, prices and local compliance. We collect vendor documents for verification and payments. Vendor data is used to operate the marketplace and pay out earnings.

8. Data Retention

We retain personal data as long as necessary to provide services, comply with legal obligations, resolve disputes and enforce agreements. Retention periods vary by data type and legal requirements.

9. Children

Our Service is not intended for children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, contact us to request deletion.

10. International Transfers

Awaam App may store and process data on servers located in different countries. We take steps to ensure adequate safeguards for cross-border transfers as required by law.

11. Changes to This Policy

We may update this policy from time to time. If significant changes are made, we will provide notice through the app or by other means. Continued use of the Service after updates constitutes acceptance.